“I love the constant appreciation the owners show their dedicated staff, the flexibility, and the welcoming work environment I have a chance to be a part of every day.”
As Senior Client Services Manager, I provide internal support to the clinical team and oversee our growing client services team (intakes, authorization, & billing department). Maintain a strong focus on exceptional service to our clients and their families by approaching all questions and concerns with understanding and patience. Help navigate the intricacies of billing by providing accurate eligibility, ABA therapy benefits, patient cost-share information, and appeals to insurance companies (when necessary) to ensure all clients have access to the care they need.
After browsing through the website and gaining a better understanding about autism and what ABA therapy entailed, I became increasingly interested in learning and researching more on the topic. Behavioral Framework’s mission stood out almost immediately, and I wanted to align myself with a company whose values mirrored my own. This mission is something that we hold near and dear and do our best to exude daily.
Collaborating across several different teams to support and assist families in obtaining ABA therapy treatment and having a positive outcome.
Providing various options to help clients and their families continue with ABA therapy when unforeseen circumstances arise.
Hearing from caregivers about how their family member has significantly improved from receiving ABA therapy and the positive changes they’ve witnessed firsthand is touching. It truly warms my heart!
Having a positive attitude, solution-driven, commitment, dedication, strong work ethic, and communication skills are outstanding contributions. There are challenges that I sometimes encounter in my role, and having these traits/skills, allows for us to achieve our end goal, which is the improvement and success in our clients’ and families’ lives.
I am so grateful to have the opportunity to be a part of a team that genuinely cares about what it is we do. I love the constant appreciation the owners show their dedicated staff, the flexibility, and the welcoming work environment I have a chance to be a part of every day.
In a heartbeat! The support & guidance of the leadership team is incredibly beneficial, and knowing I am part of a company that cares about me, my goals, suggestions, and opinions are essential. It’s a place to learn, improve and grow. When I became a part of Behavioral Framework, I not only became a part of a team, but I also became a part of a family.
Managing the challenges of Autism and Related Disorders one behavior at a time.
Maryland
2000 Tower Oaks Blvd
5th Floor
Rockville, MD 20852
Virginia
11350 Random Hills Drive
Suite 800
Fairfax, VA 22030
© 2023 Behavioral Framework, LLC
