What is your title? Describe what you do.

My title is Lead Billing Specialist. I work on the billing side of things, helping with claims, payments, and insurance follow-ups. I also assist caregivers with billing questions and help make sure accounts are accurate and up to date.

“Knowing that my work helps families avoid extra stress around billing and insurance is really meaningful to me. Although I’m not working directly with clients, I know what I do helps make their care smoother.”

What drew you to Behavioral Framework?

I was really drawn to Behavioral Framework because of the mission and the focus on supporting families. It felt good to be part of a team where the work actually matters and where everyone is working toward the same goal.

What’s your favorite memory or team moment so far?

My favorite moments are when the team comes together to solve a tough issue. It’s always nice to feel supported and to celebrate when we figure things out together.

What’s the most impactful part of your work for you personally?

Knowing that my work helps families avoid extra stress around billing and insurance is really meaningful to me. Even though I’m not working directly with clients, I know what I do helps make their care smoother.

What preparation or mindset is most helpful for someone starting this job?

Being patient, organized, and open to learning goes a long way. Insurance and billing can be tricky, so having a problem-solving mindset and not being afraid to ask questions really helps.

Would you advise someone to pursue a job at Behavioral Framework? Why do you think they’d enjoy it?

Yes, definitely! It’s a supportive and collaborative environment, and you really feel like part of a team. I think someone would enjoy it because the work is meaningful and there’s always room to learn and grow.